Frequently Asked Questions
To place an order, add your desired products to your shopping cart, and proceed to checkout.
We do have several boutiques that sell our products. To see the list of boutiques, check here.
Once you place your order, you will receive a confirmation email. If you do not receive an email, please email us at [email protected] and we will gladly check into it for you!
We will do our best to accommodate any changes to orders placed, but since we process our orders as soon as possible, any changes made after the first 24 hours are not guaranteed. Email us at [email protected] with any changes or order cancellations.
We accept most major credit cards: Mastercard, VISA, Discover, and American Express. You may also pay with PayPal.
No, at this time we do not offer custom quote products.
US shipping is free on all orders, and will be shipped via USPS First Class. Please allow 5-7 days.*
For expedited shipping:
Priority FedEx shipping is $15.95. Priority will take priority over other orders, and will ship within 24 hours. Delivery time is 2-3 days*.
*Note: Delivery times are estimated. USPS does not guarantee shipping times. We are not responsible for delays in shipments. Expect longer ship times during holiday months.
Yes! We ship internationally. Please check with your country’s import laws. We are not responsible for any additional customs taxes.
Canada Shipping is $15.95 USD
Mexico Shipping is $15.95 USD
Netherlands Shipping is $19.95 USD
Australia/New Zealand is $19.95 USD
Great Britain is 17.95 USD
Other international regions is $17.95 USD
Before you order, please check with your country’s import tax laws. Depending on these laws you may be charged customs fees. We are not responsible for these charges.
Processing time for free shipping orders is 48-72 hours.
Priority shipping will ship within 24 hours.
Please allow an extra 24 hours on all orders placed on Saturday and Sunday.
Yes. All shipments come with a tracking number. You will receive an email as soon as your order is shipped with a tracking number. Please allow 24 hours for USPS to update the information. Note: tracking information is not always accurate, and once we ship your package, we are not responsible for the shipment time and delivery. If you have any questions about the location of your shipment, please check with your local post office before contacting us.
Any other questions about tracking your order, you can email us at [email protected]
All orders are processed Monday through Friday. We do not process orders on any major holidays, Saturdays or Sundays.
RETURNS AND EXCHANGES
Yes, of course. We want you to be 100% satisfied with your Lillian & Co. jewelry, so if for any reason you are unsatisfied with your purchase, we’ll do our best to make it right. You can read our return and exchange policy here.
All shipping costs are non-refundable.
Our bracelets are made of hypoallergenic surgical grade stainless steel, and are lead and nickel free. Our gold bracelets are made of the same stainless steel and coated in a thick layer of 18K Gold.
Our bracelets fit most wrists; from a small woman’s wrist to a large man’s wrist. Our daughter is eight and it even fits her wrist!
To size, place bracelet on wrist, wrap your fingers around the entire bracelet, and squeeze to desired size. To remove, simply pull it apart. You can do this over and over without damaging the integrity of the bracelet.
Our bracelets are scratch and tarnish resistant, but to extend the life of your bracelet, store it in the velvet bag when not wearing it, and clean with a jewelry polishing cloth.
Wearing our bracelets in salt and chlorine water does not damage the bracelets. Slight fading of the rose gold and gold may occur over time.