Frequently Asked Questions
To place an order, add your desired products to your shopping cart, and proceed to checkout.
We do have several boutiques that sell our products. To see the list of boutiques, check here.
Once you place your order, you will receive a confirmation email. If you do not receive an email, please email us at [email protected] and we will gladly check into it for you!
We will do our best to accommodate any changes to orders placed, but since we process our orders as soon as possible, any changes made after the first 24 hours are not guaranteed. Email us at [email protected] with any changes or order cancellations.
We accept most major credit cards: Mastercard, VISA, Discover, and American Express. You may also pay with PayPal and AfterPay.
A couple of times a year, for a limited time we open up for custom orders. Be sure to sign up for our email list to be notified when you can order.
US shipping is free on all orders, and will be shipped via USPS First Class. Please allow 5-7 days.*
For expedited shipping:
Priority FedEx shipping is $15.95. Priority will take priority over other orders, and will ship within 24 hours. Delivery time is 2-3 days*.
*Note: Delivery times are estimated. USPS does not guarantee shipping times. We are not responsible for delays in shipments. Expect longer ship times during holiday months.
Yes! We ship internationally. Please check with your country’s import laws. We are not responsible for any additional customs taxes.
Australia/New Zealand is $22.95 USD
Brazil is $24.95 USD
Canada Shipping is $17.95 USD
Mexico Shipping is $17.95 USD
Netherlands Shipping is $22.95 USD
UK is $22.95 USD
Other international regions is $19.95 USD
Before you order, please check with your country’s import tax laws. Depending on these laws you may be charged customs fees. We are not responsible for these charges.
Processing time for free shipping orders is 48-72 hours.
Priority shipping will ship within 24 hours.
Please allow an extra 24 hours on all orders placed on Saturday and Sunday.
Yes. All shipments come with a tracking number. You will receive an email as soon as your order is shipped with a tracking number. Please allow 24 hours for USPS to update the information. Note: tracking information is not always accurate, and once we ship your package, we are not responsible for the shipment time and delivery. If you have any questions about the location of your shipment, please check with your local post office before contacting us.
Any other questions about tracking your order, you can email us at [email protected]
All orders are processed Monday through Friday. We do not process orders on any major holidays, Saturdays or Sundays.
RETURNS AND EXCHANGES
Yes, of course. We want you to be 100% satisfied with your Lillian & Co. jewelry, so if for any reason you are unsatisfied with your purchase, we’ll do our best to make it right. You can read our return and exchange policy here.
All shipping costs are non-refundable.
Our bracelets are made of hypoallergenic surgical grade stainless steel, and are lead and nickel free. Our gold bracelets are made of the same stainless steel and coated in a thick layer of 18K Gold.
Our bracelets fit most wrists; from a small woman’s wrist to a large man’s wrist. Our daughter is eight and it even fits her wrist!
To size, place bracelet on wrist, wrap your fingers around the entire bracelet, and squeeze to desired size. To remove, simply pull it apart. You can do this over and over without damaging the integrity of the bracelet.
Our bracelets are scratch and tarnish resistant, but to extend the life of your bracelet, store it in the velvet bag when not wearing it, and clean with a jewelry polishing cloth.
Wearing our bracelets in salt and chlorine water does not damage the bracelets. Slight fading of the rose gold and gold may occur over time.
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Installments with Afterpay can only be applied to purchases made on lillianandco.com website.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Yes, transaction value limits apply to purchases made on YourWebsite.com using Installments by Afterpay.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Have another question? You can reach us anytime at [email protected]